Upgrade Process

The ICE application provides a seamless update process to ensure that users can easily transition to the latest version. This documentation outlines the steps to follow to check for updates and access the installers for both Igloo Core Engine and ICE Control Panel from within the application.

Igloo Core Engine

Please note that an active internet connection is required for the update process to work correctly.

Step 1: Launch the ICE Application

Open the ICE application on your Windows computer.

Step 2: Navigate to the Help Menu

Once the ICE application is open, locate the menu bar at the top of the screen.
Click on the "Help" option in the menu bar.

Step 3: Access the Update Check Option

From the Help menu, a dropdown list will appear.
Look for and click on the "Check for Updates" option.

Step 4: Check for Updates

After selecting "Check for Updates," the application will connect to the internet and initiate the update check process.
Wait for a moment as the application verifies if any updates are available.

Step 5: Download the Update

If an update is found, a download button will appear, indicating the availability of update
Click on the "Download" to begin the process.
The update will start downloading using your default internet browser.
You should now closing the ICE application.

Step 6: Install the Update and follow the On-Screen Instructions

Run the installer you downloaded in the previous step
During the installation process, follow the on-screen instructions provided by the ICE application.
It is recommended to leave the “Backup existing settings and files“ selected. This will create a full backup of ICE data prior to upgrading, the backup will be saved to C:\ProgramData\Igloo Vision\IglooCoreEngine\archivedData within a timestamped folder.

Backups can use a significant amount of storage space.

Step 6: Open ICE

Start the ICE application as normal

Congratulations! You have successfully updated ICE.

If you encounter any issues or have further questions regarding the update process, please refer to our technical support team for assistance.

ICE Control Panel

In addition to the ICE application, we also provide the ICE Control Panel, a cross-platform companion app that enhances the functionality of ICE.

Step 1: Launch the ICE Application

Open the ICE application on your computer.

Step 2: Navigate to the Help Menu

Once the ICE application is open, locate the menu bar at the top of the screen.
Click on the "Help" option in the menu bar.

Step 3: Access the Get Control Panel Option

From the Help menu, a dropdown list will appear.
Look for and click on the "Get Control Panel" option.

Step 4: Open the Download Page

Upon selecting "Get Control Panel," a webpage will open in your default web browser.
The webpage will provide download links for the various platforms, including Windows, macOS, and iOS.

Step 5: Choose the Appropriate Download Link

On the download page, identify the download link that corresponds to your operating system.
Click on the link associated with your platform to initiate the download of the ICE Control Panel installer.

Step 6: Run the Installer

Ensure ICE control panel is installed on the correct device, this may not be the Igloo Media Player

Once the download completes, locate the downloaded file on your computer.
Double-click on the installer file to run it.
Follow the on-screen instructions to install the ICE Control Panel on your system.

Step 7: Launch the ICE Control Panel

After the installation is complete, locate and open the ICE Control Panel application on your computer.